On the outbound flight, we were offered the traditional juice or champagne prior to take off but no attempt was made to offer this on the inbound flight. It comprised a pack of five mini, savoury biscuits and a little tub of onion chutney to dip, both of which were delicious and very different from the nuts or pretzels others offer. The food offering was, for me, poor except for the snack just after take off with the first drink service. The seat on the A330 is comfortable and I had the best 4 hours of continuous sleep I have ever had in the air. Keeping a toilet exclusively for crew use is, in my view, unacceptable. There was nothing wrong with it as the cabin and flight crew used it.
For the whole flight, the cabin crew locked off one of the two available toilets.
✅ Trip Verified | Our outbound flight was excellent with no issues and on 10 June for our return flight, I have one big issue and some niggles. Worst lack of care for us we’ve seen from an airline. I’ve been on hold with their customer service for hours, sent many inquiries, and tried to escalate this but no there cares about us. On flight to Dublin they lost my wife’s suitcase and it didn’t get to us until the 2nd to last day in Ireland, over 72 hours when it’s considered a lost bag, we filed a claim, and not once has anyone acknowledged this reimbursement owed for the modest clothing she had to buy. Aer Lingus has denied the EU regulation payment saying it’s not covered since unforeseen circumstances on first rejection and then it was a us domestic originated flight so it isn’t covered (not true since it started in Dublin and arrived late into the States). A supervisor took pity on me and somehow got me on the last flight but we arrived in Edinburgh 5 hours or more late outside of the EU regulations with no food or drink offered or available. The staff were unwilling to book us on Ryan Air which EU regulations say should happen as they had plenty of seats. We finally ended up outside back at check-in in a long line of rebooking passengers who were told we wouldn’t make the next Edinburgh flight as it was booked, last one out that day. No one there to help, an hour bouncing around to different Aer Lingus staff in the arrival terminal w/o one person helping us. Our plane left quite late from Seattle with no explanation and we ended up getting into Dublin several hours late missing our connecting flight. Not Verified | We flew Aer Lingus last summer Seattle to Dublin to Edinburgh and then back Edinburg to Dublin to Seattle. I now will arrive home 10 hours later than planned with $842 less. I am now so late to get home to my 1.5 year old who is eagerly waiting for me. I reluctantly chose the latter, because I would’ve done a lot worse to get there. WHAT? So my option is to spend money on a hotel and Ubers in Dublin while extending my childcare another 36 hours or spend $842 getting myself home from JFK airport. “We can get you to New York but you’re on your own from there”. The only option was New York the same day or Chicago the next afternoon.
They told us to wait until 3pm (2 hours) to find out if we’d get on stand by to Chicago. I could have dragged it from London faster. We couldn’t rebook until after we retrieved our luggage. We waited for (I’m yelling in this part) ONE HOUR AND FORTY FIVE MINUTES for our luggage. The flight attendant assured us no we’d be fine, and said she would make it. Based on math, 7 minutes didn’t seem like enough to make the connection. ✅ Trip Verified | Delay after delay after delay, I begged the agent to rebook us at Heathrow airport or on the later flight from Dublin.
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